COVID-19 Note: Governor Roy Cooper has issued a mandatory face mask order for North Carolina. Increased frequency of bus sanitizing continues, and drivers will have masks, gloves and sanitizer goods for their use. Seats directly behind the driver are blocked off to provide separation from the driver, and passengers should maintain a 6 feet buffer while on-board. Ride for free on all Transit routes until further notice, through the CARES Act.
’No Fare’ for Transit Routes Until Further Notice
Ride for Free on all Jacksonville Transit Routes until further notice. This action was approved by Jacksonville Mayor and Council and went into effect Friday, April 10, 2020. This service is funded 100% by the Federal Transit Administration through the Coronavirus Aid, Relief and Economic Security (CARES) Act.
- Rules and Regulations (PDF)
- Title VI Policy and Complaint Process (PDF)
- Title VI Complaint Form (Spanish)
- Title VI Notice to Beneficiaries (PDF)
- ADA Procedures (PDF)
- Take the Bus to the Train
- Ride Your Bike to the Bus
- Conduct and Exclusion Policy and Appeals Procedure (PDF)
- Jacksonville Transit DBE Goals and Methodology FY 19-21 (PDF)
Reduced Fare Riders
A Reduced Fare ID will be required each time you ride. Reduced Fare Applications (PDF) are available online; at City Hall, 815 New Bridge Street; and at Onslow United Transit System (OUTS), 605 New Bridge Street.
Passengers with Disabilities
For passengers with disabilities that are not able to ride our daily routes, Jacksonville Transit also provides curb-to-curb ADA accessible transportation services. More information about these services and associated eligibility requirements may be obtained by contacting calling 910 938-RIDE (7433).
Need to travel out of the City?
Amtrak Thruway Bus Service
Amtrak Thruway Bus Service connects with the transit stop located at 850 New Bridge Street. For additional information, please visit the Amtrak and Greyhound Bus Services page.