Begin / End Service

New To the Area?

To set up a utility services account with the City of Jacksonville apply online or visit the Utility Billing drive-up service at City Hall Monday through Friday, 8 AM to 5 PM at:

815 New Bridge Street
Jacksonville, NC 28541
Phone: 910-938-5248


Applicants will be required to:

A minimum deposit is required to establish service, which includes a $30 non-refundable service charge, a $3.75 credit check fee, and balance of deposit.

Si hablas espanol, favor de llenar esta aplicación. Mandelo a el correo electronico de: waterbilling@jacksonvillenc.gov con copias de su identificacion con foto y documento de arrendamiento o hipoteca.

Aplicacion en espanol

Service Requirements

  • Payment is due 20 days after billing date.
  • Previous balances must be paid within 10 days of current billing date to avoid suspension. A $55 suspension fee may apply.
  • Billing and due dates may not be changed.
  • Customers are notified of returned check, returned bank draft, or returned credit card draft and have until 10 a.m. the day following notification to pay in full. A $25 service charge will be applied to returned checks, returned bank drafts, or returned credit card drafts.

Ending Service

To end service, please complete the end of service form.  Please call 910 938-5248 or email Utility Billing if you require additional assistance. Please note that you may be asked to provide additional information before service can be stopped.