Utility services for both residential and commercial customers within Jacksonville city limits are designed to provide an eco-friendly water, sewer and sanitation infrastructure. Important water, sewer, and sanitation account information as well as resource-saving tips are available for new and current customers.
Information important to the City’s utility customers and all Jacksonville Citizens can be found in the latest edition of Your City, a monthly update for Citizens. View the latest edition (PDF). Large Print Edition
To set up a utility services account with the City of Jacksonville visit City Hall Monday through Friday from 8 AM to 5 PM at:
815 New Bridge Street
Jacksonville, NC 28540
Applicants will be required to:
Show picture identification
Show proof of address (such as lease or mortgage statement)
Make a minimum deposit required to establish service which includes a $30 non-refundable service charge, a $3.50 credit check fee, and balance of deposit
Frequently Asked Questions Regarding Health Issues Related to Boil Water Notice Issued for City of Jacksonville Utilities Customers Water Boil Advisory FAQs.
Benefits of Living In Jacksonville Magazine (Services & Events)