Utilities Billing

Utility Services

Your City Graphic Opens in new windowUtility services for both residential and commercial customers within Jacksonville city limits are designed to provide an eco-friendly water, sewer and sanitation infrastructure. Important water, sewer, and sanitation account information as well as resource-saving tips are available for new and current customers.

Information important to the City’s utility customers and all Jacksonville Citizens can be found in the latest edition of Your City, a monthly update for Citizens. View the latest edition (PDF).   

Downtown Jacksonville and the New RiverNew To the Area

To set up a utility services account with the City of Jacksonville visit City Hall Monday through Friday from 8 AM to 5 PM at:

815 New Bridge Street
Jacksonville, NC 28540


Applicants will be required to:

  • Pay Online graphic Opens in new windowComplete a new service application form
  • Show picture identification

  • Show proof of address (such as lease or mortgage statement)

  • Make a minimum deposit required to establish service which includes a $30 non-refundable service charge, a $3.50 credit check fee, and balance of deposit

Important Information

  • Payment is due 20 days after billing date
  • Previous balances must be paid within 10 days of current billing date to avoid suspension. A $55 suspension fee may apply
  • Billing and due dates may not be changed
  • Customers are notified of returned check and have until 10 a.m. the day following notification to pay in full. A $25 service charge will be applied to returned checks

Related Info

Frequently Asked Questions Regarding Health Issues Related to Boil Water Notice Issued for City of Jacksonville Utilities Customers Water Boil Advisory FAQs.

Annual Drinking Water Quality Report

Wastewater Annual Report

Benefits of Living In Jacksonville Magazine (Services & Events)