9-1-1 Communications

911-IMG_4772.jpgThe City of Jacksonville's 9-1-1 Communications Center answers emergency and non-emergency calls for service 24 hours a day, 365 days a year. The center provides dispatching and centralized communications for the Jacksonville Police Department and Jacksonville Fire and Emergency Services, serving up to 100,000 motorists per day on more than 170 miles of roadway. 

The 9-1-1 Center employs a highly trained staff using the latest in technology to maintain a high commitment to public safety. The voice on the other side of the 9-1-1 call for help is one of our 15 experienced professional emergency telecommunicators.  

The Police Department Annual Report is online for public view and includes call numbers, crimes statistics and departmental performance.

Help us serve you better. Your input will help us better assist our citizens in providing more efficient and effective 911 services.   Jacksonville 9-1-1 Citizen Survey

Contact Us

Emergencies: 9-1-1
Non-emergencies: 910 455-4000
Email Police Department I Supervisor Kristy Smith
Recruitment and Training: 910 938-6515 I Email
Communications Fax: 910 455-4140
Records Fax: 910 938-6937

Education and Outreach

Are you a school educator needing 9-1-1 educational literature? Is there an upcoming event in the community where you could help promote 9-1-1 education? The Jacksonville Department of Public Safety offers a variety of outreach programs to seniors, community groups, ELS, adult service organizations and children.

School Group Presentations: Day Care Centers and K-2nd grade
Community Presentations: Senior and Community Centers, Seminars and Workshops, Community Organizations, Local Business Public Safety Days, Civic or Service Organizations, Church Groups

Our presentations aim to ensure that everyone in Jacksonville knows exactly how to call 9-1-1, what they need to know when they call, and what to expect when they call. To schedule a program for your group, please contact the Community Services Sergeant, Vincent  Waddell at 910-938-6406 or vwaddell@jacksonvillenc.gov

Services for Our Special Needs Community

Would you like to notify the Department of Public Safety of someone with special needs within Jacksonville, NC? The information you provide could be important to first responders during an emergency involving a person with special needs. Click here to fill out and submit the Special Needs Notification Form. If you would prefer to download and print the form, click here.

Please send any questions, concerns, or printed forms to Telecommunications Supervisors Kristy Smith.

About Jacksonville Telecommunicators

It is the mission of the Jacksonville Department of Public Safety 9-1-1 Communications Center to make an active difference in our community by providing high quality, professional, and effective emergency communications to ensure the safety of Citizens and first responders. We will support all Public Safety agencies with superior emergency communication services through cooperation, continued education, and our commitment to excellence.


The Jacksonville Department of Public Safety 9-1-1 Communications Center is working towards achieving national recognition through the Commission of Accredited Law Enforcement Associations. The accreditation process provides a mechanism to measure the 9-1-1 Center and its performance. The agency will undergo an on-site assessment by CALEA in July of 2017.

When this goal is reached, the 9-1-1 Center will join the Jacksonville Police and Jacksonville Fire and Emergency Services Departments in holding international accreditation status. It is the goal of the 9-1-1 Center to provide the best service to the citizens and responders we serve in Jacksonville.

Commission of Accredited Law Enforcement Associations (CALEA)
The Jacksonville Department of Public Safety's 9-1-1 Center is seeking CALEA accreditation. The purpose of the accreditation program is to promote superior public safety communications services and to recognize professional excellence. This is accomplished by standards derived from the best practices of professional public safety communications agencies, and then implementing a process that verifies that the standards are met.

Employment Opportunities

Interested in becoming a City of Jacksonville Telecommunicator? Contact City of Jacksonville Human Resources at 910 938-5025 or visit JacksonvilleNC.gov/Jobs for current employment opportunities.

9-1-1 Telecommunication is a demanding, yet truly rewarding profession. Telecommunicators work 12-hour rotating shifts. The work is high stressed and fast paced. One needs a high level of multi-tasking skills, acute communication skills, active listening abilities, and a great customer service attitude. The information gathered by a telecommunicator is the essential data that an officer or firefighter needs to ensure proper call response.

All new employees complete an in-house training program and receives 6 to 9 months of hands-on training. It is an agency goal for all new telecommunicators to receive Public Safety Telecommunicator Certification through the Association of Public Safety Communications Officials (APCO) program.