9-1-1 Communications

Jacksonville's 9-1-1 Communications Center answers emergency and non-emergency calls for service 24 hours a day, 365 days a year. The center provides dispatching and centralized communications for the Jacksonville Police Department and Jacksonville Fire and Emergency Services. The 9-1-1 Center employs a highly trained staff and the latest technology to maintain a high commitment to public safety, and is accredited with the Commission of Accredited Law Enforcement Associations (CALEA). The purpose of the accreditation program is to promote superior public safety communications services and to recognize professional excellence.  Additionally, all of our telecommunicators are CIT (Crisis Intervention) trained. 

Visit our accreditation page to view annual reports which include our call/response statistics.  

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Contact Us

Emergencies: Dial 9-1-1 

Non-Emergencies: 910-938-7585

Fax: 910-455-4140

E-mail: Dispatch  

Supervisor Contact: Kristy Smith  

Education and Outreach

Are you a school group or local organization looking to promote 9-1-1 education? Our presentations aim to ensure our citizens know exactly how and when to dial 9-1-1, what information to have when you call, and what to expect as our telecommunicators ask appropriate questions to get you the help you need. These presentations are offered as part of our public safety tours which are scheduled through our Community Services Division. If you are interested in booking a tour, please e-mail our Community Services Officers or call 910-938-6406. 

Services for Special Needs

As part of our additional services to our community, we offer check-ins and registration of loved ones in the event they leave home and need to be reunited with family members. 

For information on our CARE program for senior citizens, click here. 

For information on our Help Me Home Program, click here. 

Would you like to notify the Department of Public Safety of someone with special needs within Jacksonville, NC? The information you provide could be important to first responders during an emergency involving a person with special needs. Click here to fill out and submit the Special Needs Notification Form. If you would prefer to download and print the form, click here.

Please send any questions, concerns, or printed forms to Telecommunications Supervisors Kristy Smith.

Employment Opportunities

Interested in becoming a City of Jacksonville Telecommunicator? Contact City of Jacksonville Human Resources at 910 938-5025 or visit JacksonvilleNC.gov/Jobs for current employment opportunities.

9-1-1 Telecommunication is a demanding, yet truly rewarding profession. Telecommunicators work 12-hour rotating shifts. The work is high stressed and fast paced. One needs a high level of multi-tasking skills, acute communication skills, active listening abilities, and a great customer service attitude. The information gathered by a telecommunicator is the essential data that an officer or firefighter needs to ensure proper call response.

All new employees complete an in-house training program and receive 6 to 9 months of hands-on training. It is an agency goal for all new telecommunicators to receive Public Safety Telecommunicator Certification through the Association of Public Safety Communications Officials (APCO) program.