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Posted on: March 13, 2020

COVID-19: City Operations; Official Information & Resources

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North Carolina will continue in the "Safer at Home" Phase Two through at least Friday, July 17, 2020. In compliance with the Governor’s Order, face covering will be required in City facilities open to the public, and we do ask for voluntary compliance. There are exceptions to the face mask requirement.

In an effort to limit person-to-person contact and to protect our valued employees and Citizens, most City of Jacksonville buildings are open to the public with limited access. 

City Updates: View COVID-19 video updates from the City on YouTube, or on Spectrum Channel 10 (G10TV).

City Hall

City Hall is open to the public with limited access. Person-to-person contact will be limited, and all who enter must sign in before meeting with staff. In compliance with the Governor’s Order, face covering will be required in City facilities open to the public, and we do ask for voluntary compliance. There are exceptions to the face covering requirement. Many functions with the City can be performed online. You may also reach us at 910 938-5200.

Utility Billing

If you would rather not enter the building, a drive up access is available at City Hall for Utility Billing water and sewer account payments. There is also an online chat feature where you can communicate with the Utility Services Division:

To help customers who are struggling financially during these difficult times, the City of Jacksonville has suspended the disconnection of water service for non-payment through July 29, 2020. The City will also waive late fees on balances that have a due date of March 31 through July 29, 2020. This complies with Governor Roy Cooper’s Executive Order 124 signed March 31, 2020 and Executive Order 142 signed May 30, 2020 which extends the deadline to July 29, 2020. 

Please note that the unpaid balance does not disappear and continues to be due to the City. The balance will increase with any amounts currently due if you do not pay your bill. We encourage customers to pay whatever they can, as they can, so that they are not building a large balance that may be difficult to pay. We also encourage our customers who may have difficulty paying their bill to contact our office at 910 938-5248. We will work with you on arrangements and, when appropriate, put you in touch with local support agencies that can provide emergency bill payment assistance. The City will continue to send delinquency notices by phone and email as normal. We want to remind you that unpaid balances will be due at the end of the deadline if they are not paid by original due date. 

COVID-19 Utility Assistance Program

The City of Jacksonville recognizes that the COVID-19 Pandemic and the restrictions on public gatherings and closure of non-essential places of employment have created a financial hardship on our Citizens. In response and with the support of HUD (US Dept of Housing & Urban Development), the City has established a COVID-19 Utility Assistance Program. To read the qualifications or to fill out the online form, click here.

Public Safety

The Public Safety Complex is now open to the public. You may also speak with Public Safety staff via the Taxi Permit Window at the main entrance to the Center, or call the Administrative Line at 910 455-4000. Only dial 9-1-1 if you are experiencing an emergency. Police and Fire are taking precautionary actions to limit person-to-person contact. In compliance with the Governor’s Order, face covering will be required in City facilities open to the public, and we do ask for voluntary compliance. There are exceptions to the face covering requirement.


Some City recreation facilities will remain operational but will follow the Governor’s Order of limiting gatherings and strongly recommend the use of face coverings. More information on Jacksonville Recreation programs, operations, and events can be found on the Recreation website at and the Recreation Facebook Page. In compliance with the Governor’s Order, face covering will be required in City facilities open to the public, and we do ask for voluntary compliance. There are exceptions to the face covering requirement.


Playgrounds remain closed due to the Governor’s Executive Orders. Parks and trails are open, but social distancing should be observed. There should be no gatherings of more than 25 people.

Jacksonville Transit

Most Jacksonville Transit Routes continue to run as normal. Express Routes will ONLY run on Base, until further notice. Face coverings are strongly recommended.
Jacksonville Mayor and Council gave the approval for riders to ride for free until further notice. This service is funded 100% by the Federal Transit Administration through the Coronavirus Aid, Relief and Economic Security (CARES) Act. 

Increased frequency of bus sanitizing continues, and drivers have been provided masks, gloves and sanitizer goods for use. Seats directly behind the driver are blocked off to provide separation from the driver, and passengers are encouraged to maintain a 6ft buffer while on-board. In compliance with the Governor’s Order, face covering will be required in City facilities open to the public, and we do ask for voluntary compliance. There are exceptions to the face covering requirement.

Passport Services

Out of an abundance of caution, the City of Jacksonville has temporarily adjusted some Passport Service procedures. All services are by appointment only. To schedule your appointment, call 910 938-5200 (City Hall) or 910 455-4000 (Public Safety). Starting Monday, June 29, 2020, face coverings will be required in order to meet with our Passport Agents.

City’s State of Emergency Declaration

Mayor Sammy Phillips declared a State of Emergency for the City of Jacksonville at 4PM on Wednesday, March 18, 2020. This does not invoke a curfew, nor does it close any businesses. The declaration may help provide for reimbursement for some expenditures, should they be made in connection to the COVID-19 situation. Additionally, some business owners have insurance to compensate them for losses that does not become active until there is a State of Emergency.

Jacksonville Mayor Sammy Phillips’ action in the declaration of a State of Emergency follows action by the Onslow Board of Commissioners in declaring a State of Emergency for the unincorporated areas of the County.

Resolution for Local Control in Reopening the Jacksonville-Onslow County Area

Mayor Sammy Phillips presented a resolution to the Jacksonville City Council at the April 21, 2020 Regular Meeting that called for local control over reopening the Jacksonville-Onslow area. The item was added to the agenda and unanimously passed by the City Council. Click here to view the Resolution.

Notes: The COVID-19 situation is changing daily. As a result, current Onslow County statistics may differ from those in the adopted resolution.

Governor Issues Executive Orders

  • Wednesday, June 24, 2020 - "Safer at Home" Phase Two to continue through at least Friday, July 17, 2020  I  Face coverings required in all public spaces  I  FAQs of Phase Two Extension
  • Saturday, May 30, 2020 - Governor extends deadline prohibiting utility service cutoffs to July 29, 2020
  • Wednesday, May 20, 2020 - "Safer at Home" Phase Two to begin 5PM, Friday, May 22, 2020
  • Tuesday, May 6, 2020 - Phase One and easing restrictions to begin 5PM, Friday, May 8, 2020
  • Friday, April 24, 2020 - K-12 public schools will continue with remote learning throughout the remainder of the 2019-2020 school year
  • Thursday, April 23, 2020 - Stay at Home Order extended to May 8, 2020  I  Phases for Reopening NC
  • Tuesday, March 31, 2020 - Utility providers are prohibited from shutting off services and charging late or reconnection fees  I  FAQ about Order
  • Friday, March 27, 2020 - 30-Day Stay at Home Order Issued Effective 5PM Monday, March 30, 2020  I  Essential services to continue  I  Gatherings of 10+ prohibited  I  What does it mean?
  • Monday, March 23, 2020 - Schools closed until at least May 15, 2020  I  Gatherings of 50+ prohibited  I  Other businesses to close by March 25, 2020 include gyms, health clubs, spas, entertainment venues, movie theaters, hair/beauty/nail salons and barber shops, skating rinks, bowling alleys, bingo/video game/sweepstakes facilities, tattoo parlors
  • Tuesday, March 17, 2020 - Closure of restaurant and bar dine-in areas  I  Take out and delivery can continue
  • Saturday, March 14, 2020 - Closure of Schools through at least March 31  I  Mass gatherings of 100 or more prohibited

Other Official Information & Resources:

Click here for a list of COVID-19 testing sites in Onslow County.

COVID-19 Testing Sites in Onslow County

For other information and resources about COVID-19 in North Carolina, you can call the State COVID-19 helpline toll free at 1-866-462-3821, or dial 2-1-1 for free, confidential information 24/7 and to get connected with resources in the community. To receive alerts with the latest COVID-19 updates, text COVIDNC to 898211.

Dial 2-1-1 for State Assistance

NCDHHS Mask Wearing Guidelines

When to Wear a Mask

Exceptions to Wearing a Mask

What type of face covering is Recommended

How to wear a mask

Wash masks after each use

How You can Help

While you stay home and practice social distancing to prevent the spread of COVID-19, there are other ways you can help make a difference. 

Donate Supplies

Vendors and manufacturers can donate medical supplies and personal protective equipment to aid the state’s response. Send an email with your company’s information to

Support Food Banks

North Carolina food banks are in desperate need of donations. Visit to learn how to give to food bank near you. 

Give Blood

Healthy, eligible blood donors are encouraged to find opportunities to give blood to help support a stable blood supply throughout the pandemic. Consider scheduling an appointment today. 

Volunteer as a Health Care Worker

Secretary Cohen has called for volunteer health care workers. You can register through the State Medical Response System as clinical, clinical support or non-clinical support volunteers.

More Opportunities

Beware of Coronavirus Scams and Rumors

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