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Posted on: March 13, 2020

COVID-19: City Operations; Official Information & Resources

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Governor Roy Cooper issued a Stay at Home Order, effective 5PM, Monday, March 30, 2020. Essential services will continue.  I  FAQ for Stay at Home Order

Re-entry passes are not needed at this time as no curfew has been issued for our area.

In an effort to limit person-to-person contact and to protect our valued employees and Citizens, most City of Jacksonville buildings are closed to the public.

Many functions with the City can be performed online. Please check our website at for more information. Or call us at 910 938-5200.

Phones will be available at the two public entrances to City Hall where residents can communicate with City staff. Essential City Staff will remain on duty inside City Hall. Person-to-person contact will not be allowed.

City Updates: View COVID-19 video updates from the City on YouTube, or on Spectrum Channel 10 (G10TV).

Utility Billing

A drive up access is available at City Hall for Utility Billing water and sewer account payments. There is also an online chat feature where you can communicate with the Utility Services Division:

Public Safety

The public can speak with Public Safety staff via the Taxi Permit Window at the main entrance to the Center. You may also call the Administrative Line at 910 455-4000. Only dial 9-1-1 if you are experiencing an emergency. All Fire Stations are closed to the public at this time. Police and Fire are taking precautionary actions to limit person-to-person contact.


Some City recreation facilities will remain operational but will follow the Governor’s Order of limiting gatherings. More information on Jacksonville Recreation programs, operations, and events can be found on the Recreation website at and the Recreation Facebook Page.


Playgrounds are closed due to the Governor’s orders. Parks and trails are still open, but social distancing should be observed. There should be no gatherings of more than 10 people.


The Dial-a-Truck, Electronics Pickup and Appliance Pickup are being suspended to avoid exposure to potential latent virus on curbside items. Residents who have need of these services should hold back their items until the service is restored. There are currently no plans to alter residential household waste and recycling collections.

Passport Services

All Passport Services have been temporarily suspended.  

“These actions are intended to protect our staff, and the public, from person-to-person contact during this critical period,” said Richard Woodruff, City Manager. The City has acted after guidelines from the Centers for Disease Control and Prevention, The White House Coronavirus Task Force, NC Governor’s Executive Orders, and the Onslow County Health Department. 

Essential City staff working in the community will remain on duty and are to follow the COVID-19 guidelines for interactions. This includes Police and Fire.

City’s State of Emergency Declaration

Mayor Sammy Phillips declared a State of Emergency for the City of Jacksonville at 4PM on Wednesday, March 18, 2020. This does not invoke a curfew, nor does it close any businesses. The declaration may help provide for reimbursement for some expenditures, should they be made in connection to the COVID-19 situation. Additionally, some business owners have insurance to compensate them for losses that does not become active until there is a State of Emergency.

Jacksonville Mayor Sammy Phillips’ action in the declaration of a State of Emergency follows action by the Onslow Board of Commissioners in declaring a State of Emergency for the unincorporated areas of the County.

Food Services Available

Click for a list of food services available for delivery or takeout in Onslow County.

Governor Issues Executive Orders

  • Tuesday, March 31, 2020 - Utility providers are prohibited from shutting off services and charging late or reconnection fees  I  FAQ about Order
  • Friday, March 27, 2020 - 30-Day Stay at Home Order Issued Effective 5PM Monday, March 30, 2020  I  Essential services to continue  I  Gatherings of 10+ prohibited  I  What does it mean?
  • Monday, March 23, 2020 - Schools closed until at least May 15, 2020  I  Gatherings of 50+ prohibited  I  Other businesses to close by March 25, 2020 include gyms, health clubs, spas, entertainment venues, movie theaters, hair/beauty/nail salons and barber shops, skating rinks, bowling alleys, bingo/video game/sweepstakes facilities, tattoo parlors
  • Tuesday, March 17, 2020 - Closure of restaurant and bar dine-in areas  I  Take out and delivery can continue
  • Saturday, March 14, 2020 - Closure of Schools through at least March 31  I  Mass gatherings of 100 or more prohibited

Small businesses impacted by COVID-19 can now apply for low-interest loans from the SBA. Apply online at Call 1-800-659-2955 for more information.

Guidance from the White House

Coronavirus Guidelines for Americans  I   Download the PDF

Other Official Information & Resources:

If you have questions about the coronavirus, please contact the Onslow County Citizen Phone Bank at 910 989-5027, Monday through Friday, 8AM-6:30PM.

Onslow County Citizen Phone Bank

You can also call the North Carolina COVID-19 helpline toll free at 1-866-462-3821. Those in North Carolina can also dial 2-1-1 for free, confidential information 24/7 and to get connected with resources in the community. To receive alerts with the latest COVID-19 updates, text COVIDNC to 898211.

COVID-19 SymptomsDisaster Distress Helpline

Beware of Coronavirus Scams and Rumors

Play the FTC Scam Bingo Game:

FTC Scam Bingo

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