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Posted on: July 31, 2020

City of Jacksonville Storm Debris Collection; Don't Burn Yard Waste

Storm Debris Pick Up

Storm Debris Collection will continue to take place as crews are able. It is not likely that the City will use outside contractors as it did after Florence since the amount of damage and debris is expected to be far less. 

Remember: It is illegal to burn yard waste in the city limits.

Hurricane Debris Piles

To make it easier, the City has asked that items be placed along the curb, not in the street, in an orderly fashion.

Area 1: Yard Waste in a pile or containers with sturdy handles

  • Includes leaves, branches, and trees cut to lengths less than 4 feet.
  • Any loose debris such as leaves, small twigs and pine needles must be contained in either a paper Yard Waste bag or sturdy container with handles.
  • Large limbs and branches must be cut to 4-6 foot lengths and piled neatly at the curb, not in the street.
  • Do not move yard waste intertwined with any downed lines 

Area 2: Construction Debris in a pile

  • Decking, furniture, wet carpeting, fences, appliances, electronics

If it is your regular day for Garbage and Recycling...

Area 3: Your regular Residential Rollout Garbage Container

  • Regular residential rollout container garbage collection will be on your scheduled day
  • If your container is damaged or lost call 910 938-5338 (there are a limited number of containers available)

Area 4: Recycling (in rollout container)

  • In Recycling Rollout Container Traditional recycling items
  • Please break down any cardboard and place in your containers
  • If your containers are damaged or lost, or you need additional information, call 910 938-5338.

If you hire your own Contractor

Private contractors hired to help you with post storm cleanup, or construction, should be made to be responsible for disposing of the items and not leave them on the curb.


Clogged Storm Drains: When safe to do so, Jacksonville Public Services is asking Citizens to please consider clearing storm drains near their property. Due to the high rate of rain and remaining debris, clogged drains can be a point of flooding for storms. Clearing storm drains and placing your yard waste and storm debris near the curb, but not on the street are a couple of ways to help avoid localized flooding.

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Posted: Wednesday, August 5, 2020

The State of Emergency Declaration has expired. Rescinding Proclamation

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Posted: Tuesday, August 4, 2020, 7AM

Due to power outages from Hurricane Isaias, City Hall and other City facilities will delay opening to the public until 12PM, Tuesday, August 4, 2020.  For Citizens needing information and assistance, the Citizen Phone Bank will remain open until noon or when power has been restored to City buildings.

City Crews are actively working on clearing roadways of debris. Downed trees caused widespread power outages, blocked roadways, and damaged a home during Hurricane Isaias.

Jacksonville residents should use caution when driving on streets as crews will be working to clear obstructions this morning. Some intersections do not have working lights, and drivers are asked to be extra cautious if they must travel throughout the City. Remember if you come to a traffic signal without power, treat it as a 4-way stop.

Jacksonville Operations

Jacksonville Crews will be out this morning to ensure streets and roadways are cleared. Sanitation services will be delayed until Noon, Tuesday. Residents on the Tuesday routes are asked to put their residential garbage and recycling containers out Tuesday before noon. 

Jacksonville Transit will resume service 8AM, Tuesday, conditions permitting. 

City offices will open Tuesday at 12PM as power is restored.

Jacksonville Recreation day camps are cancelled for Tuesday.

There are no curfews in effect. 

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Posted: Tuesday, August 4, 2020, 6AM

Downed trees caused widespread power outages, blocked roadways, and damaged a home during Hurricane Isaias.

Jacksonville residents should use caution when driving on streets as crews will be working to clear obstructions this morning.

A wind gust of 74 MPH was recorded at the Sturgeon City Environmental Education Center at 12:35AM, Tuesday, August 4, 2020. Sustained winds of 65 MP were recorded about 11:30PM, Monday at the Court Street location.

More than 19,000 customers were without power after the storm’s center passed north of Jacksonville. Some streets were blocked by fallen trees and the removal was made more difficult due to power lines being entangled within the trees. 

A tree fell on a mobile home in Holiday City and the two adults and three children had to be taken to a shelter due to the damage to their Daisy Street home. None were injured. 

Jacksonville Fire and Emergency Services used Jacksonville Transit buses to transport two couples who had medical equipment dependent on power. Both had to abandon their hotels when power went out. 

Fire and Emergency Services as well as Police responded to dozens of alarms during the heaviest of the Hurricane causing power outages.

Jacksonville Public Services staff responded to many downed trees. Some minor flooding occurred at locations next to the New River early and the New River reached a minor flood stage.

Jacksonville Operations

Jacksonville will have crews this morning to ensure streets and roadways are cleared. Sanitation services will be delayed until Noon, Tuesday. Residents on the Tuesday routes are asked to put their residential garbage and recycling containers out Tuesday before noon. 

Jacksonville Transit will resume service 8AM, Tuesday, conditions permitting. 

City offices will open Tuesday at 12PM.

Jacksonville Recreation day camps are cancelled for Tuesday.

There are no curfews in effect. 

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Posted: Monday, August 3, 2020

Jacksonville residents should be completing their preparations for the approaching storm. City offices will close at 4PM Monday to allow City employees additional time to prepare for Isaias and will reopen at 10AM Tuesday, August 4, conditions permitting. The City’s Emergency Operation Center opens at 1PM.

The Weather Service has warned that tornadoes are possible for the Jacksonville area. The City has an automatic system that will notify residents within the City about active tornadoes. Jacksonville residents should ensure they are registered with Jacksonville Connect to receive text, email and phone alerts for emergencies. Go to JacksonvilleNC.gov/Connect to sign up.

Jacksonville is expected to have crews out after the storm to ensure streets and roadways are cleared. As such, Sanitation services will likely be delayed until Noon, Tuesday, depending on conditions. Residents on the Tuesday routes are asked to not put their residential garbage and recycling containers out Monday evening so they will not be blown about. Please set out your Garbage Recycling containers Tuesday before noon. This could change if impact from the storm has a different impact.

All residents should ensure items, such as your City residential containers are secured so they will not be become airborne.

The highest winds are now expected to be over Jacksonville about 2AM until about 4AM Tuesday. Wind gusts to 74 MPH are possible in the Jacksonville area.

Jacksonville Transit is expected to continue to operate as normal for today, but likely will resume service 8AM, Tuesday, conditions permitting. City offices will likely open Tuesday on a delayed schedule.

City Communications

Have a question about the storm? Call the Citizen Phone Bank at 910 938-5200.

The City expects to provide live Facebook and G10TV updates at 8PM this evening, 8AM Tuesday morning and will do other updates as needed. Onslow County will provide updates at 7PM and 7AM tomorrow on Facebook and G10TV.

The City’s Facebook, Nextdoor and Twitter platforms will be updated frequently as information is provided.

Status Check

There are no curfews in effect. There is no evacuation order for the City, nor any other restrictions related to Isaias at this time. The City does urge residents to be mindful that there are considerable risks associated with Tropical Storm Isaias. The National Weather Service is the authority for these warnings.

Residents are asked to take emergency precautions for the storm as conditions could cause wind damage and power outages. Residents should have food and supplies for three-to-five days without power. Those who might not feel comfortable in their regular residence, might want to reach out to family or friends as shelters, should they open, will have COVID-19 precautions and limited space.

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Posted: Sunday, August 2, 2020

Mayor Sammy Phillips on Friday signed a State of Emergency Declaration should it be needed. The declaration will take effect at 6PM, Sunday, August 2, 2020 as there continues to be a threat from Isaias. The State of Emergency Declaration was filed with the State of North Carolina. Meanwhile, City of Jacksonville staff continue in preparation mode as a result of the threat of Isaias.

There are no curfews in effect. There is no evacuation order for the City, nor any other restrictions related to Isaias at this time. The City does urge residents to be mindful that there are considerable risks associated with Tropical Storm Isaias. High winds, heavy rain and tornadoes are possible in the Jacksonville area. The National Weather Service is the authority for these warnings.

Jacksonville residents should ensure they are signed up with Jacksonville Connect to receive text, email and phone alerts for emergencies. Go to JacksonvilleNC.gov/Connect to sign up.

Residents are asked to take emergency precautions for the storm as conditions could cause wind damage and power outages. Residents should have food and supplies for three-to-five days without power. Those who might not feel comfortable in their regular residence, might want to reach to family or friends as shelters, should they open, will have COVID-19 precautions and limited space.

The City expects to pick up garbage and recycling as normal on Monday, barring any differences in forecast. As the City is still in the early hours mode, residents on the Monday routes are asked to have their residential garbage and recycling containers to the curb by 6AM, Monday. Crews will make one pass through the route, and those not at the curb by the time the trucks pass will not be serviced on Monday.

Containers that are emptied will be laid down after service on Monday. Residents are asked to retrieve and secure the containers to avoid them being blown around. For those not moved before the winds come, laying them down will help avoid some issues.

The City expects to operate as normal on Monday, August 3, 2020 but will also expect to stand up the Emergency Operations Center with a limited staff at 1PM.

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Posted: Friday, July 31, 2020

Residents Should Prepare Now

Residents are asked to take emergency precautions now as the timing and predicted impacts of Hurricane Isaias could change. This would include having food and supplies for 3 to 5 days without power: JacksonvilleNC.gov/EmergencyPreparedness

Residents who might not feel comfortable in their regular residence are encouraged to reach to family or friends as shelters will have COVID-19 precautions and limited space.

City Staff and Crews Preparing

City Street Crews are inspecting storm drains for any clogs and inspecting catch basins within the City. Other staffers are preparing for the storm by testing generators and inspecting City buildings for issues.

Sanitation Collection Schedule

The City expects to pick up garbage and recycling as normal on Monday, barring any differences in forecast. As the City is still in the early hours mode, residents are asked to have their residential garbage and recycling containers to the curb by 6AM, Monday. Crews will make one pass through the route, and those not at the curb by 6AM will not be serviced on Monday.

Containers that are emptied will be laid down after service on Monday. Residents are asked to secure the containers to avoid them being blown around. For those not moved before the winds come, laying them down will help avoid issues.

The timing for garbage and recycling pickup could change if the timing for the storm changes.

The City has been in contact with the contractor for large debris should there be any after the storm. Further communication with Crowder-Gulf is expected to take place on Monday.

City of Jacksonville Emergency Operations Center

At this time, the City expects to activate the Jacksonville Emergency Operations Center Sunday evening, but timing could change that decision.

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