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Posted on: March 13, 2020

COVID-19 Update: City Operations Changing Due to Increase in Onslow County Cases, Hospitalizations

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Updated: January 5, 2021

Onslow County has seen a growing number of COVID-19 cases and record hospitalizations. In an effort to limit person-to-person contact and to protect valued employees and Citizens from the increasing COVID-19 exposure, there will be restricted public access to City of Jacksonville facilities until further notice. Staff will remain on duty inside the buildings, and business can still be conducted online, by phone, and at drive-up windows.

City Updates: View COVID-19 video updates from the City on YouTube, or on Spectrum Channel 10 (G10TV).

City Hall

Starting Monday, November 30, 2020, City Hall will be closed to the public. Citizens will be able to use a phone at the entrance to connect to employees. In compliance with the Governor’s Order, face covering will be required of everyone inside City facilities, including employees. Many functions with the City can be performed online. You may also reach us by phone at 910 938-5200 or through Facebook.

Utility Billing

A drive up access is available at City Hall for Utility Billing water and sewer account payments. There is also an online chat feature where you can communicate with the Utility Services Division: Please note the period for discontinuing water cutoffs due to nonpayment has ended. We encourage our customers who may have difficulty paying their bill to contact our office at 910 938-5248. We will work with you on arrangements and, when appropriate, put you in touch with local support agencies that can provide emergency bill payment assistance. 

COVID-19 Utility Assistance Program

The City of Jacksonville recognizes that the COVID-19 Pandemic and the restrictions on public gatherings and closure of non-essential places of employment have created a financial hardship on our Citizens. In response and with the support of HUD (US Dept of Housing & Urban Development), the City has established a COVID-19 Utility Assistance Program. To read the qualifications or to fill out the online form, click here.

Planning and Permitting

The City of Jacksonville has developed a guide for creating temporary space for diners at City based restaurants. Developed as a result of COVID-19 restrictions, the document provides provisions to create temporary space for outdoor dining for already established restaurants. The document sets out a no-zoning-fee method of creating temporary dining space that can be used until March of 2021. The Governor's latest COVID-19 restrictions are still limiting indoor dining and some restaurants may want to take advantage of outdoor dining to increase their capacity. The document sets steps to be taken for approval and waives the City’s normal fee for a required zoning permit. City Planning and Permitting strongly urges restaurant operators to make contact with them before they begin any steps toward expanding space outside: 910 938-5232

Public Safety

Starting Monday, November 30, 2020, the Center for Public Safety will be closed to the public. You may speak with Public Safety staff via the Taxi Permit Window at the main entrance to the Center, or call the Administrative Line at 910 455-4000. Only dial 9-1-1 if you are experiencing an emergency. Taxi permits that expire during the closure will be automatically extended until the building reopens. No fingerprinting services will be offered during this time. All City Fire Stations are closed to the public because of this action. Potential visitors should call the Administrative Line at 910 455-4000. Police and Fire are taking precautionary actions to limit person-to-person contact. In compliance with the Governor’s Order, face coverings are required in City facilities.


Some City recreation facilities will remain operational but will follow the Governor’s Order of limiting gatherings and strongly recommend the use of face coverings. More information on Jacksonville Recreation programs, operations, and events can be found on the Recreation website at and the Recreation Facebook Page. In compliance with the Governor’s Order, face coverings are required in City facilities open to the public, and we do ask for voluntary compliance. 

Jacksonville Transit

Most Jacksonville Transit Routes continue to run as normal. Face coverings are required of drivers and passengers. Jacksonville Mayor and Council gave the approval for riders to ride for free until further notice. This service is funded 100% by the Federal Transit Administration through the Coronavirus Aid, Relief and Economic Security (CARES) Act. 

Increased frequency of bus sanitizing continues, and drivers have been provided masks, gloves and sanitizer goods for use. Seats directly behind the driver are blocked off to provide separation from the driver, and passengers are encouraged to maintain a 6ft buffer while on-board. In compliance with the Governor’s Order, face coverings are required in City facilities open to the public, and we do ask for voluntary compliance. 

Passport Services

Starting Monday, November 30, 2020, City of Jacksonville Passport Services will be temporarily closed, and no future appointments will be issued until building restrictions are lifted. All standing appointments will be honored. The City of Jacksonville has temporarily adjusted some Passport Service procedures. Face coverings will be required in order to meet with our Passport Agents.

When to Wear a Mask

Governor Issued Executive Orders

Other Official Information & Resources:

For other information and resources about COVID-19 in North Carolina, you can call the State COVID-19 helpline toll free at 1-866-462-3821, or dial 2-1-1 for free, confidential information 24/7 and to get connected with resources in the community. To receive alerts with the latest COVID-19 updates, text COVIDNC to 898211.

How You can Help

While you practice social distancing to prevent the spread of COVID-19, there are other ways you can help make a difference. 

Donate Supplies

Vendors and manufacturers can donate medical supplies and personal protective equipment to aid the state’s response. Send an email with your company’s information to

Support Food Banks

North Carolina food banks are in desperate need of donations. Visit to learn how to give to food bank near you. 

Give Blood

Healthy, eligible blood donors are encouraged to find opportunities to give blood to help support a stable blood supply throughout the pandemic. Consider scheduling an appointment today. 

Volunteer as a Health Care Worker

Secretary Cohen has called for volunteer health care workers. You can register through the State Medical Response System as clinical, clinical support or non-clinical support volunteers.

More Opportunities

Beware of Coronavirus Scams and Rumors

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