Processing Status: The US Department of State says to expect delays in passport processing services. Unless you are a customer who needs a passport in the next 72 hours or for a life-or-death emergency, passport processing will likely be delayed. Learn more here.
Business or vacation taking you abroad? The City of Jacksonville is certified through the US Department of State as a Passport Acceptance Facility. We offer the following services:
Important documents checklist - The City will accept your completed application for a new passport and forward it to the Passport Services section of the U.S. Department of State for an issuance determination. All applicants submitting passport application Form DS 11 must:
Passport forms are available at City Hall, the Jacksonville Public Safety Building and online at US Passports & International Travel
Please call City Hall at 910 938-5200
Track your application through US Passports & International Travel (enabled 5 to 7 after business days)