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Posted on: March 13, 2020

COVID-19: City Operations; Official Information & Resources

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Updated: February 24, 2021

In an effort to limit person-to-person contact and to protect valued employees and Citizens from the increasing COVID-19 exposure, there will be restricted public access to City of Jacksonville facilities until further notice. Staff will remain on duty inside the buildings, and business can still be conducted online, by phone, and at drive-up windows.

City Updates: View COVID-19 video updates from the City on YouTube, or on Spectrum Channel 10 (G10TV).

City Hall

Starting Monday, November 30, 2020, City Hall will be closed to the public. Citizens will be able to use a phone at the entrance to connect to employees. In compliance with the Governor’s Order, face covering will be required of everyone inside City facilities, including employees. Many functions with the City can be performed online. You may also reach us by phone at 910 938-5200 or through Facebook.

Utility Billing

A drive up access is available at City Hall for Utility Billing water and sewer account payments. There is also an online chat feature where you can communicate with the Utility Services Division: Please note the period for discontinuing water cutoffs due to nonpayment has ended. We encourage our customers who may have difficulty paying their bill to contact our office at 910 938-5248. We will work with you on arrangements and, when appropriate, put you in touch with local support agencies that can provide emergency bill payment assistance. 

COVID-19 Utility Assistance Program

The City of Jacksonville recognizes that the COVID-19 Pandemic and the restrictions on public gatherings and closure of non-essential places of employment have created a financial hardship on our Citizens. In response and with the support of HUD (US Dept of Housing & Urban Development), the City has established a COVID-19 Utility Assistance Program. To read the qualifications or to fill out the online form, click here.

Planning and Permitting

The City of Jacksonville has developed a guide for creating temporary space for diners at City based restaurants. Developed as a result of COVID-19 restrictions, the document provides provisions to create temporary space for outdoor dining for already established restaurants. The document sets out a no-zoning-fee method of creating temporary dining space that can be used until June 30, 2021. The Governor's latest COVID-19 restrictions are still limiting indoor dining and some restaurants may want to take advantage of outdoor dining to increase their capacity. The document sets steps to be taken for approval and waives the City’s normal fee for a required zoning permit. City Planning and Permitting strongly urges restaurant operators to make contact with them before they begin any steps toward expanding space outside: 910 938-5232

Public Safety

Starting Monday, November 30, 2020, the Center for Public Safety will be closed to the public. You may speak with Public Safety staff via the Taxi Permit Window at the main entrance to the Center, or call the Administrative Line at 910 455-4000. Only dial 9-1-1 if you are experiencing an emergency. Taxi permits that expire during the closure will be automatically extended until the building reopens. No fingerprinting services will be offered during this time. All City Fire Stations are closed to the public because of this action. Potential visitors should call the Administrative Line at 910 455-4000. Police and Fire are taking precautionary actions to limit person-to-person contact. In compliance with the Governor’s Order, face coverings are required in City facilities.


Some City recreation facilities will remain operational but will follow the Governor’s Order of limiting gatherings and strongly recommend the use of face coverings. More information on Jacksonville Recreation programs, operations, and events can be found on the Recreation website at and the Recreation Facebook Page. In compliance with the Governor’s Order, face coverings are required in City facilities open to the public, and we do ask for voluntary compliance. 

Jacksonville Transit

Most Jacksonville Transit Routes continue to run as normal. Face coverings are required of drivers and passengers. Jacksonville Mayor and Council gave the approval for riders to ride for free until further notice. This service is funded 100% by the Federal Transit Administration through the Coronavirus Aid, Relief and Economic Security (CARES) Act. 

Increased frequency of bus sanitizing continues, and drivers have been provided masks, gloves and sanitizer goods for use. Seats directly behind the driver are blocked off to provide separation from the driver, and passengers are encouraged to maintain a 6ft buffer while on-board. In compliance with the Governor’s Order, face coverings are required in City facilities open to the public, and we do ask for voluntary compliance. 

Passport Services

Starting Monday, November 30, 2020, City of Jacksonville Passport Services will be temporarily closed, and no future appointments will be issued until building restrictions are lifted. All standing appointments will be honored. The City of Jacksonville has temporarily adjusted some Passport Service procedures. Face coverings will be required in order to meet with our Passport Agents.

When to Wear a Mask

Governor Issued Executive Orders

  • Wednesday, February 24, 2021 - Starting Friday, February 26, 2021, modified Stay at Home Order restrictions lifted, including the 10PM curfew  l  More businesses allowed to open at limited capacity  l  Alcohol can be sold until 11PM  l  Mask mandate remains
  • Tuesday, December 8, 2020 - Modified Safe at Home Order  l  Businesses to close by 10PM  l  Citizens to be home between 10PM and 5AM  l  All alcohol sales to cease between 9PM and 7AM
  • Monday, November 23, 2020 - Phase 3 restrictions extended; Mask requirement strengthened 
  • Tuesday, November 10, 2020 - Phase 3 restrictions extended; Indoor gathering limit lowered to 10 people; Holiday gathering guidance given
  • Wednesday, October 28, 2020 - Governor signs Order to strengthen eviction protections for renters
  • Wednesday, September 30, 2020 - North Carolina will move into Phase 3 of reopening at 5PM on October 2, 2020. Outdoor bars and venues can open at limited capacity. Face mask mandate will remain. 11PM alcohol curfew has been extended. Limitations on mass gatherings remain at 25 indoors and 50 outdoors.
  • Tuesday, September 1, 2020 - NC will move to "Safer at Home" Phase 2.5 on Friday, September 4 through at least October 2, 2020
  • Thursday, August 5, 2020 - "Safer at Home" Phase Two to continue through at least Friday, September 11, 2020
  • Tuesday, July 14, 2020 - NC Public Schools have the option to offer in-person and virtual learning  I  "Safer at Home" Phase Two will continue through at least Friday, August 7, 2020
  • Wednesday, June 24, 2020 - "Safer at Home" Phase Two to continue through at least Friday, July 17, 2020  I  Face coverings required in all public spaces  I  FAQs of Phase Two Extension
  • Saturday, May 30, 2020 - Governor extends deadline prohibiting utility service cutoffs to July 29, 2020
  • Wednesday, May 20, 2020 - "Safer at Home" Phase Two to begin 5PM, Friday, May 22, 2020
  • Tuesday, May 6, 2020 - Phase One and easing restrictions to begin 5PM, Friday, May 8, 2020
  • Friday, April 24, 2020 - K-12 public schools will continue with remote learning throughout the remainder of the 2019-2020 school year
  • Thursday, April 23, 2020 - Stay at Home Order extended to May 8, 2020  I  Phases for Reopening NC
  • Tuesday, March 31, 2020 - Utility providers are prohibited from shutting off services and charging late or reconnection fees  I  FAQ about Order
  • Friday, March 27, 2020 - 30-Day Stay at Home Order Issued Effective 5PM Monday, March 30, 2020  I  Essential services to continue  I  Gatherings of 10+ prohibited  I  What does it mean?
  • Monday, March 23, 2020 - Schools closed until at least May 15, 2020  I  Gatherings of 50+ prohibited  I  Other businesses to close by March 25, 2020 include gyms, health clubs, spas, entertainment venues, movie theaters, hair/beauty/nail salons and barber shops, skating rinks, bowling alleys, bingo/video game/sweepstakes facilities, tattoo parlors
  • Tuesday, March 17, 2020 - Closure of restaurant and bar dine-in areas  I  Take out and delivery can continue
  • Saturday, March 14, 2020 - Closure of Schools through at least March 31  I  Mass gatherings of 100 or more prohibited

Other Official Information & Resources:

For other information and resources about COVID-19 in North Carolina, you can call the State COVID-19 helpline toll free at 1-866-462-3821, or dial 2-1-1 for free, confidential information 24/7 and to get connected with resources in the community. To receive alerts with the latest COVID-19 updates, text COVIDNC to 898211.

How You can Help

While you practice social distancing to prevent the spread of COVID-19, there are other ways you can help make a difference. 

Donate Supplies

Vendors and manufacturers can donate medical supplies and personal protective equipment to aid the state’s response. Send an email with your company’s information to

Support Food Banks

North Carolina food banks are in desperate need of donations. Visit to learn how to give to food bank near you. 

Give Blood

Healthy, eligible blood donors are encouraged to find opportunities to give blood to help support a stable blood supply throughout the pandemic. Consider scheduling an appointment today. 

Volunteer as a Health Care Worker

Secretary Cohen has called for volunteer health care workers. You can register through the State Medical Response System as clinical, clinical support or non-clinical support volunteers.

More Opportunities

Beware of Coronavirus Scams and Rumors

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