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Posted on: May 3, 2021

Texting 9-1-1 Now Available in City of Jacksonville

9-1-1 Telecommunicator

The Jacksonville Public Safety 9-1-1 Center now has the capability to communicate with callers by text messages. Texts to 9-1-1 will allow callers to communicate directly with 9-1-1 Telecommunicators via text when the text is sent within the City limits. 

The system utilizes the same protocols as a voice call to 9-1-1. "The texter will receive an automatic message from the 9-1-1 Center to confirm the start of the texting conversation," says Kristy Smith, who supervises the Jacksonville Public Safety 9-1-1 Center.  "Text to 9-1-1 will work with all cellular service providers."  

The Text to 9-1-1 system allows the Telecommunicator to automatically transfer the call into the Computer Aided Dispatch (CAD) System used for 9-1-1. Callers utilizing Text to 9-1-1 can also provide photos via text.  

The Public Safety Director, Chief Mike Yaniero says Text to 9-1-1 is another important tool in providing the highest quality of public safety services in Jacksonville.

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