The City of Jacksonville Department of Public Safety takes a creative approach to challenges by utilizing problem solving strategies. Seven years ago, the City’s leaders took an opportunity to place Jacksonville’s law enforcement and fire operations under one umbrella into the Department of Public Safety.
Since that time, new operations, practices and efficiencies have been used when considering opportunities or challenges in fire or police operations. The organizational culture and strategic planning of the Department of Public Safety has been forged, allowing us to combine our capabilities and resources in providing exemplary fire and police response in our City.
During 2017, the Police Department answered 133,953 calls for service, 13 percent increase over 2016. Calls for Service are the total number of calls either dispatched through the 911 Center, initiated by an officer or administrative in nature. Some increases were experienced from 2016 to 2017: Officer Initiated calls increased by 4 percent, Citizen Initiated Calls increased by 42 percent and Administrative calls actually slightly decreased by 1 percent.