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Posted on: August 13, 2019

Public Input Welcome: Water Shortage Response Plan Update

leaky water faucet

For many reasons, the City of Jacksonville could face a water shortage in the future. Planning for this emergency is necessary. A Water Shortage Response Plan establishes authority for declaration of a water shortage. It defines different stages of water shortage severity, and outlines appropriate responses for each stage.

The State of North Carolina requires drinking water suppliers to have a Water Shortage Response Plan. Jacksonville’s plan was first adopted in 2012 and an update is needed to comply with recently adopted rules governing water use during droughts and water emergencies is needed.

The City’s Water and Sewer Advisory Committee has recently considered the updated plan and has recommended approval by the City Council. In short, the plan has five levels for emergencies with restrictions ranging from asking for voluntary reductions from users to the extreme use of water rationing.

Unlike some communities that draw water from lakes or rivers, Jacksonville gets our water from wells. Most comes from very deep wells where the water is very pure. But the City could have emergencies where everyone tries to use water at one time, that there is some line break or failure of equipment or even widespread power outages.

The proposed plan is online at and is available at City Hall, 815 New Bridge Street until September 10, 2019. You may make comments to the City Clerk’s Office at 910 938-5224 or email You may ask questions of the Public Services office if you desire at 910 938-5233.
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