What is the Stormwater Runoff Fee that appears on my bill?
This fee was established to help fund the cost of permits mandated by the state. As rainwater flows through the city’s storm drainage pipes and ditches, the water picks up various pollutants, such as:
  • Motor oils, gasoline, and chemicals on our driveways, streets, and parking lots

  • Fertilizers, herbicides, and pesticides on our lawns and gardens

  • Paint, cleaners, and household hazardous waste that are poured into storm drains

  • Mud and debris from construction sites, stream bank erosion, and other bare areas

Through the Clean Water Act, the U.S. Environmental Protection Agency (EPA) has recently begun regulating the quality of stormwater runoff. New EPA stormwater regulations (known as Phase II regulations) required Jacksonville to apply for a permit in March 2003 to manage stormwater runoff.

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1. What are call back charges?
2. Can I turn my water meter on or off myself?
3. Can the billing or due date for my utility bill be changed?
4. How can I reduce my water use?
5. How do I set up water service with the city?
6. How far in advance should I request water turn-on or turn-off?
7. What is the policy on returned checks?
8. What forms of payment does the city accept?
9. What is the Stormwater Runoff Fee that appears on my bill?
10. What is the average utility bill?
11. What other water providers are there in the Jacksonville area?
12. What should I do if I suspect a leak or broken water line?
13. When is my bill due?
14. Where do I call for an after-hours emergency?
15. Who do I call concerning garbage and/or recycling pickup schedules?