What should I do if I suspect a leak or broken water line?

During business hours, please call 910-938-5248. After business hours, call 910-938-5249. Utilities will send somebody out to check the water lines.

If the leak or break is on the city side of the line it will be fixed by city employees. If a leak is located after the water passes through the meter, it is the responsibility of the customer to have the leak repaired.

After having the leak repaired, call us so that we can verify that there are no more leaks and we will make an adjustment to lower the sewer portion of your bill.

Show All Answers

1. What are call back charges?
2. Can I turn my water meter on or off myself?
3. Can the billing or due date for my utility bill be changed?
4. How can I reduce my water use?
5. How do I set up water service with the city?
6. How far in advance should I request water turn-on or turn-off?
7. What is the policy on returned checks?
8. What forms of payment does the city accept?
9. What is the Stormwater Runoff Fee that appears on my bill?
10. What is the average utility bill?
11. What other water providers are there in the Jacksonville area?
12. What should I do if I suspect a leak or broken water line?
13. When is my bill due?
14. Where do I call for an after-hours emergency?
15. Who do I call concerning garbage and/or recycling pickup schedules?