When is my bill due?
Current charges are due 20 days after the date of the bill. If there is a previous balance, you will have 10 days from the current billing date to pay the previous bill to avoid the account from being suspended. There may be a suspension fee assessed with nonpayment.

Show All Answers

1. What are call back charges?
2. Can I turn my water meter on or off myself?
3. Can the billing or due date for my utility bill be changed?
4. How can I reduce my water use?
5. How do I set up water service with the city?
6. How far in advance should I request water turn-on or turn-off?
7. What is the policy on returned checks?
8. What forms of payment does the city accept?
9. What is the Stormwater Runoff Fee that appears on my bill?
10. What is the average utility bill?
11. What other water providers are there in the Jacksonville area?
12. What should I do if I suspect a leak or broken water line?
13. When is my bill due?
14. Where do I call for an after-hours emergency?
15. Who do I call concerning garbage and/or recycling pickup schedules?