▼

Police Services

Show All Answers

1. How long do my children have to be in a booster seat?

Children are required to utilize booster seats until they are 8 years old or 80 pounds.

2. If I have a complaint against a police officer. What should I do?

The department is committed to maintaining a professional force; and in this regard if anyone has a complaint concerning an officer’s actions, he/she is encouraged to speak with a shift supervisor at 910-455-1472 or come to the Police Department and someone will assist you. The Police Department will diligently investigate the complaint.

3. My car was towed. How do I get it back?

There are several circumstances for which a car is towed. You should first call the Police Department at 910-455-4000 to see if your vehicle has been towed by the police and if so, ask if it is releasable. Prior to coming to the station you should bring with you proof of ownership, driver’s license, and vehicle registration.

4. What hours am I able to apply for a taxi permit or get fingerprinted?

These services are offered on Tuesday and Thursday, from the hours of 8 a.m. to 11 a.m., and then again from 1 p.m. until 4 p.m. The fee for fingerprints is $20. Taxi services are priced differently depending on the type of service requested. All fees are to be paid at City Hall, Water Department, 815 New Bridge Street, Jacksonville, North Carolina 28540, or call 910-938-5200.

5. What are some important phone numbers I can keep on hand?

Helpful resources:

• Onslow County Court House
  Ph: 910-455-4458


• Onslow County Jail
  Ph: 910-455-0829


• Magistrate
  Ph: 910-455-6988


• DMV Tags
  Ph: 910-347-1000


• DMV License
  Ph: 910-347-3613


• Juvenile Intake
  Ph: 910-347-2191


• City Hall
  Ph: 910-938-5200


• DA Office
  Ph: 910-455-8008


• Animal Control
  Ph: 910-455-0182


• Sheriff’s Department
  Ph: 910-455-3113


• Fire Inspector
  Ph: 910-455-8080


• Probation
  Ph: 910-347-2915


• NCDOT
  Ph: 910-455-3777

6. What telephone number do I call to report a non-emergency situation like a noise complaint or a crime that did not just occur?

Most non-emergency situations should be reported by calling the Police Department’s business numbers, 910-455-1472 or 910-455-1572. You may also report non-emergency situations through the city's online crime reporting service.

7. Where can I get an application for employment with the Police Department?

Applications can be retrieved online.

8. Where do I pay my ticket?

Find out if you are able to pay your ticket online or if you may request dismissal online at onlineservices.nccourts.org. Click the link below and enter your citation number. If those options are available to you, you will be directed to submit your payment or request.

To speak to someone regarding your citation/case, contact the District Courthouse in Jacksonville at 910 478-3602 or the County Magistrate's Office at 910 478-3619.

Click to see if you can pay your ticket online.

9. Where is City Hall located?

City Hall is located at 815 New Bridge Street, Jacksonville, North Carolina 28540, next door to the city's main United States Post Office.

10. Where is the Sheriff's Office, Court House / Clerk of Courts, Jail, and/or magistrate's located?

All are located off of Court Street. The Onslow County District Courthouse, County Magistrate Court and Clerk of Courts, is located at 625 Court Street in Jacksonville. The Onslow County's Sheriff's Office and jail are located nearby at 710 Mill Avenue in Jacksonville.

11. Who can I call if I have locked my keys in my vehicle?

• Call the Police Department at 910-938-4000. They will assist with vehicle unlocks during the hours of 6 p.m. until 6 a.m., unless there is an emergency inside the vehicle such as a child locked inside.


• For emergencies, call 9-1-1.


• Alternative suggestions for assistance include calling a locksmith or contacting the Sheriff Department at 910-455-3113.

12. Who can I speak to regarding a traffic problem?

Please contact the city's Traffic Division at 910-455-1472.

13. Who do I call about crime prevention and neighborhood watch programs?

You can call the Community Service Division, Monday through Friday from 8 a.m. to 5 p.m., or you can leave a voice message with your request.

14. How do I report harassing phone calls, abandoned vehicles, barking dogs, and other nuisances?

Please call the Police Department non-emergency numbers 910-455-1472 or 910 455-1572. You may also report non-emergencies online through Jacksoville's online crime reporting service.

15. Can I make a police report at the police station, or does a police officer have to come to my house?

Citizens can visit the police station at any time to file a report. After midnight, you will need to utilize the call box phone located on the wall in the foyer of the Police Department. The dispatcher will request some information and a patrol officer will come into the station to take your report. There may be a short wait for the officer depending on the activity at the time. However, the dispatcher will inform you of any delays.

16. How can I find out about my case?

To check on the status of your crime report, you can contact the Records Division, at 910-455-1472. A clerk will research your information and direct you to the investigator assigned to the case. If you need to contact the officer that took the initial report, you can check to see if he/she is available, if not, you may leave a message.

17. How do I get a copy of a police report?

You can request it by mail, include a self addressed / stamped envelope, or come in to the police department, 206 North Marine Boulevard, Jacksonville, North Carolina 28541, Monday through Sunday, 8 a.m. to 12 a.m.. There is a fee for copies of police reports if: three pages or more $0.15 each page and $0.35 for color; however, you must be the affected party (victim) or representative / agent of the affected party involved to receive a copy of a report.

18. How do I get a protection or restraining order?

The Jacksonville Police Department does not issue protection or restraining orders. A judge issues protection and restraining orders. For further information contact the clerk of court office at 910-455- 4458 or the Magistrate Office at 910-455-6988.

19. How do I retrieve my property that the Jacksonville Police Department has custody of?

Jacksonville Police Department’s Property Management Division handles the release of property at the Police Station on Monday through Friday from 1 p.m. to 5:30 p.m. Please contact the Property Management Supervisor or staff for additional information at 910-455-1472.