Hurricane Recovery

Home & Financial Assistance

Reporting Damage in Onslow County - Please take time to fill out the Onslow County Damage Assessment Survey. The more the federal government knows about damage in our area, the more financial supports we stand to gain. This survey does not file a claim for individual assistance, but provides an estimate of the damage so that it can be reported to FEMA. The information helps generate support for FEMA operations and funding to our community.

Apply for Federal Assistance - FEMA has moved their disaster assistance center to the Piney Green Shopping Center, 175 Freedom Way, Suite 18A, Midway Park, NC 28544. You may meet with representatives in person at the mobile center, file a claim online at, or call 1-800-621-FEMA (3362). TTY 800 462-7585, Video Relay or 711 Callers, use 800 621-3362.

Officials say you must first file a claim with your insurance company before filing with FEMA.

Disaster Unemployment Assistance
The Division of Employment Security has announced that 8 NC counties, including Onslow County have been approved for Disaster Unemployment Assistance (DUA) due to the effects of Hurricane Florence. For more information, click here:

Disaster Food and Nutrition Benefits
Applications for Disaster Food and Nutrition benefits will be taken at the Onslow County Consolidated Human Services Building, 612 College Street in Jacksonville beginning Friday, September 28, through Saturday, September 29, and Monday, October 1, through Saturday, October 6, 2018. Hours will be from 7AM-5PM each day. No applications will be taken on Sunday. FEMA and the City of Jacksonville do not distribute food stamps. More info can be found at the NC Department of Health and Human Services.

Assistance is also available for businesses - NC Open for Business

City Recovery Assistance

Jacksonville City Hall is open to serve our Citizens with normal business hours.

City Hall: 910 938-5200
Permits: 910 938-5232
Utilities: 910 938-5248
Transit: 910 938-RIDE
Sanitation: 910 938-5071

Permits for Repairs or Rebuilds
The City of Jacksonville Planning & Permitting Division will waive the cost for permits to repair or rebuild your home due to Hurricane Florence damage. The cost of permits will be waived through November 1, 2018. Although the fee will be waived, contractors should still get a permit to do repairs or rebuilds. Please call Jacksonville Planning & Permitting for more information at 910 938-5232.

Construction and Yard Debris: Get it to the curb by October 24
City residents are urged to get their Hurricane Florence debris to the curb as soon as possible, as the City’s FEMA-authorized debris removal company will be reassigning some units to help Hurricane Michael affected communities. While the date for the last pickup has not been set, the City Manager urges residents to have their debris at the curb for pick-up by Wednesday, October 24, 2018. It will take some time after that date to collect debris piles. Debris pick-up could be hampered by cars parked in the street or other hazards which block streets. Residents are reminded that it is unlawful to open burn debris without a permit in the City.

Meals, Supplies, Shelters & Support

Food & Supplies

The American Red Cross will be serving hot meals for those in need.
Lunch begins at 10:30, Dinner begins at 4:30

Swansboro Library, NC24 E
Richlands Museum, NC24/US258
Sneads Ferry Library, 1330 Hwy 210
Jitterzz Coffee, 1380 Piney Green Rd, Jacksonville
Catalyst Church, 1985 Gum Branch Rd, Jacksonville

Onslow Community Outreach Soup Kitchen, 600 Court Street, Jacksonville
Monday-Saturday, 11AM-5PM
After Saturday, hours of operation for the center will be announced via the Onslow Community Outreach website and Facebook page.
For more information, call 910 455-5733.

Catalyst Church Relief Assistance, 1985 Gum Branch Road
Click for more information about relief assistance offered.

Disaster Distress Hotline
Dial 1-800-985-5990, text "TalkWithUs" to 66746, or visit

Onslow County Phone Bank
910 989-5027

Available Shelters in Onslow County

Transitional Sheltering Assistance Hotel Locator
1-800-621-FEMA (3362) 

Other shelter, food or drinking water assistance:
Dial 211 or 888-892-1162. You can also text FLORENCE to 898211.

Volunteer & Donate

Want to Volunteer to help in the recovery process? Visit

Financial Donations
NC Community Foundation Disaster Relief Fund, 919 828-4387
Toll Free: 800 532-1349

Donate Food & Supplies
Onslow Community Outreach Center, 1210 Hargett Street (the old Piggly Wiggly)
Phone: 910 455-5733

Red Cross - or call 888-892-1162

Price Gouging, Fake Charities, & Home Repair Scams

The City of Jacksonville is urging Citizens to be mindful of potential scams during the Hurricane Florence recovery period. Natural disasters often bring out the best of people when neighbors help neighbors but unfortunately, some unscrupulous individuals may seek to take advantage of people in their time of need.

The three most common types of natural disaster scams are price gouging, home repair scams, and charity fraud. If you are a victim of a disaster recovery scam please call the NC Department of Justice at 1 877 5-NO-SCAM to file a complaint.

Price Gouging

Price gouging is when a business or individual is charging too much for services during a disaster. Raising prices to take advantage of people during a crisis is against the law.

Home Repair & Tree Removal Scams

Home repair scams often involve people asking for payment for a service up front after which they disappear with the money, having completed no repair work. Depending on where you live, there may be free debris removal options. Call 211 to find out more. If possible, use a contractor recommended by family or friends, get different estimates, have the contract in writing, and pay with a credit card instead of cash.

Fraudulent Charities

Charity scams involve people or organizations asking for money to assist with disaster recovery but the money received is kept instead of being spent on recovery.  We strongly urge you to consider assisting local charities that demonstrate good practices all year long. Many churches, local civic clubs and others are also helping with relief efforts.

If you consider other charities, the Better Business Bureau and are two resources for identifying reputable charities. If you choose to give, use a credit card for payment. Be sure to ask the charity how your donation will be spent.