Form Center

Jacksonville 911 Citizen Survey

2. How Are We Doing?
   Jacksonville 911 Center is conducting a customer satisfaction survey. We will be utilizing the answers to better assist our citizens in providing more efficient and effective 911 services. Please fill out the following questions to the best of your knowledge. Would like to receive additional information, as well as, invitations to upcoming meetings and events? Provide your contact information here. Thank you for taking the Customer Service Survey!

   Jacksonville 911 Center is conducting a customer satisfaction survey. We will be utilizing the answers to better assist our citizens in providing more efficient and effective 911 services. Please fill out the following questions to the best of your knowledge. Would like to receive additional information, as well as, invitations to upcoming meetings and events? Provide your contact information here. Thank you for taking the Customer Service Survey!

4. First Name

5. Last Name

7. Address1

9. Address2

11. City

12. State

13. Zip

15. 1. Do you live within Jacksonville City limits?

    1. Yes

    1. No

17. 2. In the past year has you or someone in your household had to use the 911 system for non-emergency or emergency assistance?

    1. Yes
    2. No

18. If you answered Yes to number 2., what type of assistance?
    -- Select One --Report at CrimeWitnessed a CrimeVictim of a CrimeRequesting informationInvolved in a Traffic Crash Witnessed a Traffic CrashMedical Assistance needed Fire incident Structure FireRUOK Program

    Please check all that apply.

20. 3. Please rate the urgency of your 911 call based on 1 being non-urgent defined as “situation that does not require immediate action” to 10 being urgent defined as “a serious, unexpected, dangerous” situation requiring immediate action. Check only one.

    1. 1
    2. 2
    3. 3
    4. 4

    1. 5
    2. 6
    3. 7

    1. 8
    2. 9
    3. 10

22. 4. Was your call answered promptly, within 5 to 10 seconds?

    1. Yes

    1. No

24. 5. Did the Telecommunicator identify themselves as “Jacksonville 911”?

    1. Yes

    1. No

    1. Unable to Recall

26. 6. If put on hold or transferred, were you advised prior to the Telecommunicator doing so?

    1. Yes

    1. No

    1. Unable to Recall

28. 7. Based on your experience with the Jacksonville 911 Center, how courteous and polite was the 911 Telecommunicator while asking and gathering information to determine the nature of your call? 1 to 10 with 1 being poor and 10 being excellent. Check one.

    1. 1
    2. 2
    3. 3
    4. 4

    1. 5
    2. 6
    3. 7

    1. 8
    2. 9
    3. 10

30. 8. Our goal as 911 Telecommunicators is to assist you in the most considerate manor. Do you agree that your Telecommunicator was considerate and respectful during this process. Are you confident in his/her ability to assist you in the future? Check one.

    1. Strongly disagree
    2. Disagree
    3. Neither agree or disagree
    4. Agree
    5. Strongly agree

32. 9. What Customer Service or phone techniques needs to be addressed?

34. 10. Please share your recommendations or suggestions for improvement.

Leave This Blank:


36. 1. Receive an email copy of this form.
37. Email address

    This field is not part of the form submission.

38. Submit

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