Updated: September 13 2021
City Updates: City of Jacksonville Rescinds COVID-19 State of EmergencyView COVID-19 video updates from the City on YouTube, g10tv.org or on Spectrum Channel 10 (G10TV).
Jacksonville City Hall and most City facilities are now open to the public with limited access. Visitors must sign in at the front desk and wear a face covering while in the building for continued safety. Restrooms are not available to the public. Many functions with the City can be performed online. You may also reach us by phone at 910 938-5200 or through Facebook.
Utility billing is open to the public. To visit the department in person, you will need to sign in at the front desk. A drive up access is available at City Hall for water and sewer account payments. There is also an online chat feature where you can communicate with the Utility Services Division: JacksonvilleNC.gov/Utility. Please note the period for discontinuing water cutoffs due to nonpayment has ended. We encourage our customers who may have difficulty paying their bill to contact our office at 910 938-5248. We will work with you on arrangements and, when appropriate, put you in touch with local support agencies that can provide emergency bill payment assistance.
The City of Jacksonville recognizes that the COVID-19 Pandemic and the restrictions on public gatherings and closure of non-essential places of employment have created a financial hardship on our Citizens. In response and with the support of HUD (US Dept of Housing & Urban Development), the City has established a COVID-19 Utility Assistance Program. To read the qualifications or to fill out the online form, click here.
The City of Jacksonville has developed a guide for creating temporary space for diners at City based restaurants wanting to take advantage of outdoor dining to increase capacity and social distancing. Developed as a result of COVID-19 restrictions, the document provides provisions to create temporary space for outdoor dining for already established restaurants. The document sets out a no-zoning-fee method of creating temporary dining space that can be used until June 30, 2021. The document sets steps to be taken for approval and waives the City’s normal fee for a required zoning permit. City Planning and Permitting strongly urges restaurant operators to make contact with them before they begin any steps toward expanding space outside: 910 938-5232
Open to the public with limited access. You may speak with Public Safety staff via the Taxi Permit Window at the main entrance to the Center, or call the Administrative Line at 910 455-4000. Only dial 9-1-1 if you are experiencing an emergency. Fingerprinting services are operating by appointment only, Tuesdays & Thursdays, 8AM-11PM and 1-4PM. All City Fire Stations are closed to the public until further notice. Potential visitors should call the Administrative Line at 910 455-4000. Police and Fire are taking precautionary actions to limit person-to-person contact.
City Recreation facilities are open to the public and will follow the Governor’s Order of limiting gatherings. Masks are required to enter City facilities but are not required outdoors. More information on Jacksonville Recreation programs, operations, and events can be found on the Recreation website at JacksonvilleNC.gov/Recreation and the Recreation Facebook Page.
Jacksonville Transit Routes continue to run on a normal schedule. In compliance with the Governor’s Order, face coverings are required of drivers and passengers, and we do ask for voluntary compliance. Increased frequency of bus sanitizing continues, and drivers have been provided masks, gloves and sanitizer goods for use. Seats directly behind the driver are blocked off to provide separation from the driver, and passengers are encouraged to maintain social distancing while on-board.
Jacksonville Mayor and Council gave the approval for riders to ride for free until July 1, 2021. This service is funded 100% by the Federal Transit Administration through the Coronavirus Aid, Relief and Economic Security (CARES) Act.
City of Jacksonville Passport Service have resumed operations with temporary adjustments to procedures in place for continued safety. The service is by appointment only. Face coverings will be required in order to meet with our Passport Agents until further notice. Building access will be limited to the Public.
For other information and resources about COVID-19 in North Carolina, you can call the State COVID-19 helpline toll free at 1-866-462-3821, or dial 2-1-1 for free, confidential information 24/7 and to get connected with resources in the community. To receive alerts with the latest COVID-19 updates, text COVIDNC to 898211.
While you practice social distancing to prevent the spread of COVID-19, there are other ways you can help make a difference.
Vendors and manufacturers can donate medical supplies and personal protective equipment to aid the state’s response. Send an email with your company’s information to VendorHelp.COVID19@dhhs.nc.gov.
North Carolina food banks are in desperate need of donations. Visit feedingthecarolinas.org to learn how to give to food bank near you.
Healthy, eligible blood donors are encouraged to find opportunities to give blood to help support a stable blood supply throughout the pandemic. Consider scheduling an appointment today.
Secretary Cohen has called for volunteer health care workers. You can register through the State Medical Response System as clinical, clinical support or non-clinical support volunteers.