Passports

Note: The City of Jacksonville has temporarily adjusted some Passport Service procedures following the COVID-19 event. The service is by appointment only. Face coverings will be required in order to meet with our Passport Agents until further notice. 


Processing Status: The US Department of State says to expect delays in passport processing services. Unless you are a customer who needs a passport in the next 72 hours or for a life-or-death emergency, passport processing will likely be delayed. Learn more here.

Passport Services

Business or vacation taking you abroad? The City of Jacksonville is certified through the US Department of State as a Passport Acceptance Facility. We offer the following services:

  • Passport forms
  • Passport photos
  • Expedited and overnight services

Important documents checklist - The City will accept your completed application for a new passport and forward it to the Passport Services section of the U.S. Department of State for an issuance determination. All applicants submitting passport application Form DS 11 must:

  • Appear in person (Face coverings required to meet with Passport Agents, until further notice.)
  • Completed passport application (DS-11), typed or filled out in black ink
  • Proof of US citizenship (birth certificate, expired passport, naturalization certificate)
  • Submit proof of identity (driver’s license, military ID, other government issued ID, previously issued passport, etc)
  • Provide a recent 2 inches by 2inches high-quality photograph (Jacksonville offers photo service, see below)
  • Check or money order for City Services made out to the City of Jacksonville
  • Check or money order made out to the US Department of State. See pricing information below.
  • Please note that all documents must be original or certified copy

Passport forms are available at City Hall, the Jacksonville Public Safety Building and online at US Passports & International Travel

Hours of Operation - By Appointment Only:

City Hall, 815 New Bridge Street

  • Monday-Friday, 9AM-4PM
  • Call 910 938-5200 to schedule an appointment

Public Safety Complex, 200 Marine Boulevard

  • Appointment Only: Tuesday 8AM-4:45PM and Friday 8AM-12PM
  • Walk-Ins: Monday, Wednesday, and Thursday 8AM- 4:45PM, Fridays 8AM-4:45PM
  • Call 910 455-4000 to schedule an appointment

US Department of State Passport Fees

Form of payment accepted: Check or Money Order; make payable to US Department of State
Not accepted: Credit or Cash

Service Type
 Fee Notes
Adult Passport Book $130 For travel outside the US, any transport
Adult Passport Card $30 The US Passport Card can be used to enter the United States from Canada, Mexico, the Caribbean, and Bermuda at land border crossings or sea ports-of-entry and is more convenient and less expensive than a passport book. The passport card cannot be used for international travel by air.
Minor Passport Book (under 16 years of age) $100 For travel outside the US, any transport
Minor Passport Card (under 16 years of age) $15 The US Passport Card can be used to enter the United States from Canada, Mexico, the Caribbean, and Bermuda at land border crossings or sea ports-of-entry and is more convenient and less expensive than a passport book. The passport card cannot be used for international travel by air.

City of Jacksonville Service Fees

Form of payment accepted - Checks and/or Money Orders payable to: City of Jacksonville
Not accepted - Credit or Cash

Service Type
 Fee Notes
Passport Application Execution Fee $35.00
 The non-refundable fee is charged per application for processing by the City of Jacksonville. Acceptable form of payment includes check or money order.
Photos $10.00 Optional - Applicant may bring his or her own photo 
Overnight Delivery $28.75 Optional - Overnight delivery from the City to the  passport processing center
Photo Copy $0.25 Charge per copy

Optional US Department of State Service Fees

Form of payment accepted - Checks and/or Money Orders payable to: US Department of State
Not accepted - Credit or Cash

Service Type
 Fee Notes
Expedited Service $60.00 Fee is in addition to fees noted above and if selected is required per application submitted. See important information about application processing times at State Travel 
Passport Book Overnight Delivery $19.53 Optional service - fee is per application submitted. Overnight delivery service is not available for Passport Cards, which are delivered First Class Mail only.

Questions?

Please call City Hall at 910 938-5200

Track your application through US Passports & International Travel (enabled 5 to 7 after business days)