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Customer Satisfaction Survey

2. How Are We Doing? Jacksonville Public Safety, Police Department is conducting a customer satisfaction survey. We will be utilizing the answers to better assist our citizens in providing more efficient and effective services. Please fill out the following questions to the best of your knowledge. Would like to receive additional information, as well as, invitations to upcoming meetings and events? Provide your contact info here and Thank you for taking the Customer Service Survey!
4. First Name
5. Last Name
7. Address1
9. City
10. State
11. Zip
13. Email:
14. Phone:
16. 1- Are you a resident of Jacksonville?*

    1. Yes
    2. No
17. 2 - Is your business located in the City of Jacksonville?*

    1. Yes
    2. No

    1. N/A
19. 3 - In the Past year, have you or someone in your household had contact with Jacksonville Police?*

    1. Yes
    2. No
21. 4 - If you answered 'Yes' to question 3, what type of contact did you have? Please check all that apply:

    1. Reported a crime
    2. Victim of a crime

    1. Witness to a crime
    2. requested information

    1. involved in a traffic accident
    2. witnessed a traffic accident

    1. public event
    2. other
23. For the following, please rate each question based on you opinion of your overall experience:
25. 5 - How would you rate the overall agency performance?

    1. Excellent
    2. Above Average
    3. Average

    1. Below Average
    2. Poor
27. 6 - How would you rate the overall competence of the agency employees?

    1. Excellent
    2. Above Average
    3. Average

    1. Below Average
    2. Poor
29. For the following questions please provide a brief narative:
31. 7 - Based on your experience with the Jacksonville Police Department, please explain your perception of the officer's attitude and behavior:
33. 8 - What crime or traffic related problem do you feel needs to be addressed?
35. 9 - As a Citizen, do you believe there is a concern over safety and security with Jacksonville City limits? If so, please explain:
37. 10 - Please share your recommendations or suggestions for improvement:
Leave This Blank:


39. 1. Receive an email copy of this form.
40. Email address

    This field is not part of the form submission.

41. Submit

* indicates a required field